The Royal Commission Delivers High-quality Services, 2012-13

Every year, Royal Commission staff set out to deliver high-quality services for our wide range of users and customers in the most economic and effective way possible. We set key performance indicators, alongside our other operational objectives for the year, to give a measure of our performance. During 2012/13, thanks to the continued hard work and commitment of all our staff, and to additional resources brought in through external funding and partnership, we achieved or exceeded all fifteen of the targets, which are set out in the table below. We are particularly pleased that we continue to attract more and more users of our resources, whether in the form of visits to our online resources; researchers requesting information from our public enquiries service; people taking advantage of the training we can provide; or the numbers attending our events. There is a continuing growth in demand from the public for the excellent resources we provide and we continue to give a high level of satisfaction. For 2013/14 we have raised many of our targets despite the huge challenge of reducing budgets.

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